Privacy Notice

Last updated: 7 August 2026

1. Who We Are

Powerverse UK Limited (“Powerverse”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

Powerverse UK Limited is registered in England and Wales under company number 14860271 and has its registered office at Sustainable Workspaces, County Hall, 5th Floor, The Riverside Building, Belvedere Road, London, SE1 7PB.

We are the data controller for information collected through our websites, apps, products and services. Powerverse is registered as an information protection fee payer with the Information Commissioner’s Office (ICO), registration number ZB569430.

2. How to Contact Us

If you have any questions about this Privacy Notice or how we collect, use, store, share or otherwise process your personal information, please contact our Data Protection Officer (DPO) at the below address.

📧 gdpr@powerverse.com
📮 Data Protection Officer, Powerverse, County Hall, 5th Floor, Belvedere Road, London, SE1 7PB.

To file a complaint, please use this link.

3. What This Privacy Notice Covers

This notice describes how Powerverse collects, uses, stores, shares, and protects personal information in connection with:

Our websites, customer app, and connected energy products
Smart Charging and Flexibility Services, including energy market participation as a Virtual Trading Party (VTP), Virtual Lead Party (VLP) and Asset Metering Virtual Lead Party (AMVLP).
Raya ID which is your unique Powerverse identity, including where you access our services through a partner-branded platform
Rewards, incentives, and flexibility earnings
Purchasing hardware (e.g. EV chargers) through the Raya Store, including order fulfilment, delivery and warranty support
Customer support, marketing and communications activities
Job applications and recruitment

This notice applies where Powerverse acts as the data controller. It does not apply to data processed solely on behalf of another party (where Powerverse acts as a data processor).

4. What Personal Information We Collect

The personal data we collect depends on how you interact with us and which services you use.

Information you provide directly

Contact details (name, address, telephone number, email)
Account details (login information, Powerverse ID, preferences and app usage)
Payment and billing data (card and transaction details)
Property and technical suitability data – e.g. electrical system information and installation suitability
Energy device data – EV charger, model and charge capacity, solar PV, battery, heat pump, connected appliances
EV data (make, model, friendly name, battery capacity and year of registration)
Location data (Installation address)
Tariff and energy supplier data
Energy use, generation and storage data (real-time device-level data)
Communications (support requests, feedback)
Smart charging and flexibility preferences (ready-by times, charging schedules, device settings)
Consent records (records of Smart Meter Consent given or withdrawn, including date, method and scope)
Proof of Address
Supply point identifiers (MPAN) provided by you during registration or identified from your address or, where permitted, from your energy supplier or other authorised industry data services.

Information collected automatically

Cookies and usage data (see Cookie Policy)
Device and technical data (IP address, browser type, OS, usage patterns)
Device telemetry and control signal data (real-time charge/discharge events, energy flows, flexibility event performance)
Flex event performance data (consumption during flexibility events, baseline comparison, settlement metrics).

Information obtained from third parties

Supply point identifiers and metering data (including half hourly consumption and supply point details) obtained from authorised energy suppliers and/or authorised industry data services (including but not limited to n3rgy) following your smart meter consent
Flexibility earnings and settlement confirmations from Programme Operators participating in flexibility markets
Installation partners (device compatibility and installation details)
Account identity data from partner organisations through whose platform you access Powerverse Services
Professional or business details (where you represent a company or partner)

5. How and Why We Process Personal Information

We process your personal information for the following purposes:

Purpose	Example of data used	Legal basis (UK GDPR)
Set up and manage your Powerverse account	Contact, identity, login	Contract
Assess technical suitability and arrange installation	Property details	Contract; legitimate interests
Monitor and optimise energy devices	Device telemetry, MPAN	Contract; legitimate interests
Participate in flexibility and energy markets (as a VTP, VLP and AMVLP)	Aggregated and pseudonymised data	Legitimate interests; legal obligation
Process purchases and payments	Billing, address	Contract
Provide support	System info, communications	Contract
Send marketing communications about similar Powerverse products, Services or offers (soft opt-in)	Email address	Consent
Send service, account, security and operational communications	Email address, account data	Contract, Legitimate Interests
Contact early access and pilot participants for feedback about their experience	Contact details, communications, feedback	Legitimate interests
Comply with regulatory, tax and legal obligations	Transaction records	Legal obligation
Maintaining a stable identity for you across devices, properties, and partner platforms	Raya ID, account identifiers, device associations	Contract, legitimate interests
Cross-asset optimisation across multiple devices associated with your supply point	Raya ID, device telemetry, MPAN	Contract, legitimate interests
Administer your Rewards and Incentives account, including flex earnings, credits and rewards	Raya ID, transaction records, flex earnings data	Contract
Fraud prevention, security, and integrity of services	Account identifiers, usage patterns, device data	Legitimate interests
Process your supply point identifier (MPAN) for our own grid registration, Distribution Network Operator (DNO) obligations, Balancing and Settlement Code (BSC) settlement, and related regulatory compliance.	MPAN, supply point details	Legal obligation

Where we would like to use your feedback publicly, for example as a quote on our website, we will ask for your specific consent first, and you can withdraw it at any time.

Note: Where you hold a Raya ID (see section 3), Powerverse acts as an independent data controller in respect of your Raya ID and the processing activities associated with it. This means Powerverse determines the purposes and means for that processing independently, including where you access Powerverse services through a partner organisation. These purposes are included in the table above alongside the other purposes for which we process your data.

Your Raya ID persists for the duration of your Powerverse account. For further information about how your Raya ID is used in connection with Flexibility Services and Rewards, please see the Powerverse End User Licence Agreement.

Do you have to provide this information?
Some personal information is necessary to provide our products and services to you. If you choose not to provide this information, we may not be able to enter into or fulfil our contract with you. Other information is optional (e.g. marketing preferences or analytics cookies) and will not affect your use of core services.

6. Smart Charging & Flexibility Participation

When you connect devices using the Powerverse app, you agree to participate in Smart Charging and Flexibility Services. These services use data and control signals to increase efficiency, reduce costs and carbon emissions, and support electricity grid operations.

Powerverse may:

Collect device telemetry and energy data to optimise charging or discharging
Collect your MPAN to confirm your supply point and validate flexibility events
Send control signals to reschedule device operation (based on your preferences e.g. ready-by time)
Share aggregated or pseudonymised data with regulated third parties such as NESOs, DNO, or Elexon for verifying flexibility performance and supporting market settlement

We do not share your personal identifiers with other third parties unless legally required. You may request to disable Smart Charging and Flexibility Services at any time by contacting us. When you do so, Powerverse will cease DCC-authorised access to your smart meter data as soon as is technically possible.

Your MPAN and related supply-point data will not be used by Powerverse to market energy tariffs or energy products to you, or to facilitate such marketing by third parties, without your separate explicit consent. This restriction applies regardless of how your MPAN was obtained, whether directly from you, from your energy supplier, or from an authorised industry data service.

Marketing preferences. As a Powerverse customer, we’ll email you about products and services like the ones you already use, including Raya Rewards. You can stop these at any time — just click unsubscribe on any email, or update your preferences in the app. This won’t affect emails we need to send you about your account or the Service.

7. Job Applicants and Recruitment

If you apply for a role with Powerverse, we will collect the information you provide to us as part of your application (e.g. name, contact details, CV, cover letter, work history and qualifications).

We process this information:

to assess your application and communicate with you
based on legitimate interests in recruiting staff, and
to take steps before entering into a contract with you

If unsuccessful, we retain application data for a limited period and then delete or anonymise it unless you consent to continued retention.

8. Cookies and Similar Technologies

We use cookies and similar technologies to provide our services, understand how they are used and improve them. For non-essential cookies, we rely on your consent. You can manage or withdraw your preferences at any time.

For more details, please see our Cookie Policy.

9. International Data Transfers

Your personal information may be processed outside the UK/EEA. When this occurs, we ensure equivalent protection through either adequacy decisions, Standard Contractual Clauses, or other adequate transfer mechanisms as outlined by regulators. You may request a copy of safeguarding measures by contacting our DPO.

10. Disclosure of Personal Information

We may share your information with:

Powerverse subsidiary companies
Hosting, analytics, database and customer support providers
Channel partners, fulfilment partners who coordinate and manage networks of installers on our behalf, installers, electrical contractors
Hardware manufacturers and their appointed logistics providers, to dispatch and deliver hardware ordered through the Raya Store.
Hardware manufacturers, where a hardware fault escalates beyond our first-line support team, limited to the information necessary to process that individual case.
Regulated market operators (NESOs, DNO, Elexon etc.) for flexibility market settlement, verification and audit; personal identifiers including MPAN and contact details may be shared where required by applicable market rules
Professional advisers (legal, banking, insurance, audit)
Partner organisations on innovation or research (using anonymised or pseudonymised data where possible)
Regulators, HMRC or law enforcement when legally required
Programme Operators — MPAN and half-hourly consumption/export data, for scheduling, verifying participation in, and calculating rewards under Smart Charging & Flexibility programmes such as Raya Rewards

We do not sell your personal data.

11. Data Retention

We keep personal data only as long as necessary for the purpose collected or required by law, after which it will be deleted or anonymised. Retention periods vary by data category, but are typically around 3 years, except where we are required to retain data for longer — for example, to meet BSC or other legal obligations.

After the applicable retention period has passed, your personal data will be securely deleted or anonymised so that it can no longer be associated with you.

If you delete your Powerverse account, your Raya ID will be deactivated and the associated data deleted or anonymised in accordance with the retention periods set out in this section, subject to any overriding legal or regulatory retention obligations, including those arising from energy market participation.

12. Data Security

We apply appropriate technical and organisational measures to protect confidentiality, integrity and availability of your data (including access controls, encryption, staff training, and contractual safeguards for processors).

13. Your Rights

You may have the right to the below around your personal data. To make a request, contact us via email or post at.

Email: support@powerverse.com

Post: Powerverse, Sustainable Workspaces, County Hall, 5th Floor, The Riverside Building, Belvedere Road, London, United Kingdom, SE1 7PB

Your rights include:

Access
File a complaint regarding the processing of your personal data
Rectification
Restriction
Erasure
Portability
Object to automated decision-making
Object to direct marketing
Withdraw consent

14. Automated Decision-Making

Some automated control may be used to optimise charging or operation of your devices. You may:

obtain human review
express views
challenge decisions
override certain settings directly in the app

15. Third-Party Links

Our websites may include links to third-party websites or applications. We are not responsible for their privacy practices. We encourage you to read their privacy notices before providing any personal data.

16. Complaints

If you are unhappy with how we use your data, please contact our DPO first. You may also complain to the ICO at:

https://ico.org.uk/make-a-complaint/

17. Updates to This Notice

We may update this Notice from time to time and will notify you of material changes via our website, in-app messaging or email.