Installer support
Welcome to your go-to resource for a smooth and successful installation of the VCHRGD Seven EV Charger and integration with the Powerverse platform.
Step 1

Get the VCHRGD Installer App

Start by downloading the VCHRGD Installer App on your preferred mobile device. This is a must for installing the VCHRGD Seven.

Download installer app

Step 2

Follow the Installation & Commissioning Guide

Use the VCHRGD Seven Installation & Powerverse Commissioning Guide for the complete process. Skip the guidance in the Installer App Guide to avoid any installation errors. You can find the step-by-step guide here.

Download installation & commissioning guide

Step 3

Ensure your customer is set up

Make sure your customer has installed and logged into the Powerverse app. If they need help, point them to their “Welcome to Powerverse!” email, which includes the Powerverse App Guide, VCHRGD Seven User Guide, and support contact info.

Useful documents

Powerverse App User Guide

Open now

VCHRGD Seven User Guide

Download

Need more information? Contact Us

Download our app

Our data-driven AI-powered app is the best on the market for managing your green home. Seamlessly manage your electric home devices from one app.

How can we help?

Got questions? We’ve got answers. Check our FAQs to learn more about the Powerverse platform, charger installations, your EV charger and its features.
Can I download the Powerverse app on multiple devices?
Yes. You will be able to access and manage your charger on each device. You'll need to use the same login details on each device.
Why is there a delay when starting a charge?
The UK Smart Charging regulations require us to add a random delay to the start of any charging session. This includes any charging sessions you've scheduled in the app, even at off-peak times. This is to ensure that demand on the grid is balanced and hence the grid remains stable all day. You can override the delay by pressing the [Play] button in the app.
Can I lock my charger to prevent unauthorised use?
Yes. You can prevent unauthorised use of your charger by toggling Charger protection to ‘ON’ in the Powerverse app. Once enabled, you will be prompted to authenticate yourself with the Powerverse app. Alternatively, you can authorise and start your charge by tapping your RFID card on the 'V' logo of the charge (included with the charger), each time you connect your EV.
What happens if my charger loses WiFi connection?
If your Powerverse charger loses WiFi connection during a charging session, it will revert to Instant Charge mode, and charge your vehicle at full power until the session is complete or terminated. The charger will continue to try and reconnect to your WiFi, and when it has, you will see the session on your Powerverse app.
Is the Powerverse app compatible with Octopus Energy’s “Octopus Go”, “Agile Octopus” and “Intelligent Octopus” time-of-use tariffs?
For customers on the “Octopus Go” tariff, you can use the Powerverse app to manually input the per kWh price information by timeband, before setting the schedule for the times you want to charge. The Powerverse app is not currently integrated with Octopus Energy’s “Octopus Go”, “Agile Octopus” or "Intelligent Octopus" time-of-use tariffs.

We’re here if you need us

If you need more support, we’re happy to help. Give us a call at 020 4586 6768 or email support@powerverse.com. We aim to respond to all inquiries within 48 hours, Monday-Friday.

Need help with your VCHRGD Seven charger or the app?
Use Live Chat within the app.
 Or call technical support: +44 1494 304070
Need help with something else?
Email us at: support@powerverse.com